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Articles of Incorporation
 
Bylaws
 
Notice of Complaints

The Iowa Utilities Board requires that all non-rate regulated utilities post the following notice to its membership. If a member has a problem with his / her service, please write or call: 

Pella Cooperative Electric
PO Box 106
Pella, IA 50219
641-628-1040 or 800-619-1040 

If the member’s complaint is related to Pella Cooperative Electric’s service rather than its rates, and Pella Cooperative Electric does not resolve your complaint, you may request assistance from: 

Iowa Utilities Board
Department of Commerce
350 Maple Street
Des Moines, IA 50319
515-281-5979
www.state.ia.us/iub/
 

Promise of Privacy

We promise that we will not give your contact information to any third party without your written consent. (We can't stand spam e-mail and telemarketers either).  We maintain physical, electronic and procedural safeguards that, to the best of our abilities, provide prudent and sufficient protection for your personal information in accordance with all applicable regulations (and because it's the right thing to do.)

Rights and Remedies to Avoid Disconnection 
 

Statement of Non-Discrimination

In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs).  Remedies and complaint filing deadlines vary by program or incident.

Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Languages, etc.) should contact the responsible Agency or USDA's TARGET Center at (202)720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800)877-8339.  Additionally, program information may be made available in languages other than English.

To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at http://www.ascr.usda.gov/complaint_filing_cust.html and at any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form.  To request a copy of the complaint form, call (866)632-9992.  Submit your completed form or letter to USDA by:  (1) mail: U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, SW, Washington, D.C. 20250-9410; (2) fax: (202) 690-7442; or (3) email: program.intake@usda.gov.  USDA is an equal opportunity provider, employer, and lender.

 

Tariff
(The statement of rules and regulations filed with and approved by the Iowa Utilities Board.)

 

 

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