Keeping the lights on is job #1 for Pella Cooperative Electric. We understand that outages and blinks can be an inconvenience. A variety of factors, many of which are out of our control, can affect your electric service. A few include:
- Weather - lightning, snow, ice, severe thunderstorms, and tornados.
- Peak usage
- Start-up spikes (external and internal)
- Car accidents
- Faulty or undersized internal wiring
Pella Cooperative Electric implements solutions where possible, by installing animal guards, trimming or removing problem vegetation, and coordinating construction efforts so members see the fewest interruptions in service as possible.
To view the latest information regarding an ongoing outage, go to the Outage Center. While we work very hard to prevent power outages, there can be no guarantee of uninterrupted service. We strongly recommend that residential members with a critical need for electricity install back up power systems, minimizing the effect of an outage.
A blink is the system's way of preventing a full-scale outage. When an object, such as a tree branch, comes into contact with the power line, the system will shut off and immediately reset itself. It will "blink" up to three times, giving the item time to clear itself. We understand it is frustrating to reset clocks and other electronic devices. If you experience blinks often, please contact the cooperative.
Annually, through the vegetation management program, the cooperative systematically identifies and removes problem vegetation. Members can assist us in improving the reliability of electric service by paying special attention to trees and bushes:
- If you see vegetation that is touching power lines, please report that information to our operations department. We will, at no cost, trim it to the point it is no longer a threat to the system or remove it all together. It is the responsibility of the member to clean up the debris.
- The best way to ensure the reliability of your service is to prevent problems before they start. Avoid planting trees near power lines. As they mature, they can present both a safety and reliability problem. Use the guide below to determine the appropriate distance to plant trees from power lines. Also, avoid planting bushes near transformers, meters, and underground lines.