Articles of Incorporation  

Bylaws 

Notice of Complaints

The Iowa Utilities Board requires that all non-rate regulated utilities post the following notice to its membership. If a member has a problem with his / her service, please write or call: 

Pella Cooperative Electric
PO Box 106
Pella, IA 50219
641-628-1040 or 800-619-1040 

If the member’s complaint is related to Pella Cooperative Electric’s service rather than its rates, and Pella Cooperative Electric does not resolve your complaint, you may request assistance from: 

Iowa Utilities Board
Department of Commerce
350 Maple Street
Des Moines, IA 50319
515-281-5979
www.state.ia.us/iub/

Promise of Privacy

We promise that we will not give your contact information to any third party without your written consent. (We can't stand spam e-mail and telemarketers either).  We maintain physical, electronic and procedural safeguards that, to the best of our abilities, provide prudent and sufficient protection for your personal information in accordance with all applicable regulations (and because it's the right thing to do.)

Rights and Remedies to Avoid Disconnection 

Statement of Non-Discrimination

Pella Cooperative Electric Association, Pella, Iowa is the recipient of Federal financial assistance from the Rural Utilities Service, an agency of the U.S. Department of Agriculture, and is subject to the provisions of Title VI of the Civil Rights Act of 1964, as amended, Section 504 of the Rehabilitation Act of 1973, as amended Veteran’s Readjustment Act 1974, as amended, the Age Discrimination Act of 1975, as amended Americans with Disabilities Act of 1990, and the rules and regulations of the U.S. Department of Agriculture which provide that no person in the United States on the basis of race, color, national origin, sex, religion, age or disability shall be excluded from participation in, admission or access to, denied the benefits of, or otherwise be subjected to discrimination under any of this organization’s programs or activities. Any individual, or specific class of individuals, who feels that this organization has subjected them to discrimination may obtain further information about the statues and regulations listed above from and/or file a written complaint with this organization; or the Administrator, Rural Utilities Service, Stop 1510, 1400 Independence Avenue, SW, Washington, DC 20250-1510; or the Director, Office of Civil Rights, Room 326-W, Whitten Building, 1400 Independence Avenue, SW, Washington, DC 20250-9410; or call (202) 720-5964 (voice or TDD). USDA is an equal opportunity provider and employer. Complaints must be filed within 180 days after the alleged discrimination. Confidentiality will be maintained to the extent possible.

Tariff  (The statement of rules and regulations filed with and approved by the Iowa Utilities Board.)

• Section 1 : Statement of Operations
• Section 2 : Definitions
• Section 3 : Requirements for Service
• Section 4 : Characteristics of Service
• Section 5 : Service Extensions
• Section 6 : Refusal or Disconnection of Service
• Section 7 : Meter Installations
• Section 8 : Underground Electric Facilities
• Section 9 : Wiring Standards
• Section 10 : Meter Reading
• Section 11 : Billing Procedure
• Section 12 : Collections
• Section 13 : Meter Testing
• Section 14 : Uncollected Accounts
• Section 15 : Temporary Disconnects
• Section 16 : Idle Services
• Section 17 : Service Calls
• Section 18 : Relocation of Facilities
• Section 19 : Use of Cooperative's Facilities
• Section 20 : Damage to Cooperative's Facilities
• Section 21 : Lighting Service
• Section 22 : Special Conditions of Service
• Section 23 : Complaints
• Section 24 : Inspection of Electrical Plant
• Section 25 : Cogeneration and Small Power Production
• Section 26 : Electric Tax Adjustment Rider #1
• Section 27 : Forms and Contracts
• Section 28 : Alternate Energy Purchase Programs

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