How to Report an Outage
DO NOT USE THE CONTACT US FORM TO REPORT AN OUTAGE
If an outage occurs please call the cooperative at (641) 628-1040 or (800) 619-1040. Please note that our normal business hours are Monday-Friday 7:30 A.M. to 4:30 P.M. After hours called will be answered by our dispatch.
Before you call an outage:
• Check fuses or circuit breakers to make sure the problem is not with your electrical equipment.
• Check with your neighbors to see if they have service
• Note possible causes, such as sparks, a loud noise, trees or limbs on the power lines, etc. that can help the line crew in finding the problem.
• Be ready to provide the phone number, account number &/or name and address for the account.
Please be patient when placing outage calls, if it is a large spread outage many members may be trying to call in at the same time. However, do not assume that others have reported the outage for you.